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Shopping Guide

Shipping

About the delivery company

The ordered products will be shipped by DHL

About shipping cost

The shipping fee will be calculated at check-out depending on weight and dimensions of products purchased.


About delivery period

Orders made by 9:00 am (JST) will be shipped on the same day.
Please note that orders placed after 9:00 am (JST) will be handled on the next business day or later.



About delivery time

Please note, that the delivery time cannot be specified during check-out.








About delivery address

We also accept deliveries to locations other than your home address (workplace, etc.). In that case, please register a new address.

About long-term absence and refusal of receipt

If you are absent at the time of delivery, the delivery company will leave a notice of absence, so please inform the delivery company of the desired redelivery date.
If DHL cannot deliver the shipping due to wrong address information or refusal upon arrival, the order will be sent back to our warehouse in Japan.
Please note, that if you are absent for a long period of time and do not inform us beforehand or refuse to receive the item due to your convenience, we may refrain from accepting subsequent orders.

About packing and shipping products

Please note, that items from different orders cannot be shipped together.

About delivery to remote islands (Japan only)

Orders that wish to be delivered to remote islands (excluding the main islands of Okinawa and Hokkaido) cannot be purchased from the shopping cart function.
We will respond by e-mail separately, so please contact us first.
In addition, please note that we will cancel your order and contact you if you have already completed the procedure for the remote island from the shopping cart function.