Shopping Guide

Returns and exchanges

About returns and exchanges

We cannot accept returns or exchanges in the following cases Please understand this in advance.
The product has been used for more than 8 days after arrival at goods goods
The item has been used at least once. goods
The item is stained or damaged by the customer. goods
The item has been processed (e.g., raised hem) or laundered by the customer. goods
Hygiene items including innerwear, socks, masks, etc.
Items that have lost a part of goods or accessories.
Items purchased at our physical stores goods
Items purchased with a coupon, promotional price, or sale price goods.
The goods detail page states that the product is non-returnable and non-exchangeable. goods

If you wish to return or exchange an item, please contact our Customer Center within 8 days of goods arrival.
If you return the goods without prior notice, we will refuse the return/exchange.
When returning the product, please include the "goods tag" and "delivery note" in the package and return it in the same condition as it was.
When returning, please return the goods package (bag, box, etc.) in the condition in which it was delivered, and pack the goods in such a way that it will not be damaged or soiled during return shipping.

Return address
1-1, Izumino, Inzai-shi, Chiba 270-1360
1-2 Izumino, Inzai City, Chiba
Prologis Park Chiba New Town 5F 29 berth
Yohji Yamamoto Inc.
Returns Department

About returns and exchange methods

If the delivered goods are defective, dirty or damaged, we will refund the applicable goods price & shipping fee.
 Please contact us Here

About refund


Please note, that it takes about 14 days from the confirmation of the arrival of the goods to the completion of refund procedure.

[A] When paying by credit card
If you purchased with a credit card, we will process the refund through the credit card company after the returned goods arrives. Please note, that the timing of refund depends on the credit card company. 
Depending on the credit card company, the refund may not be offset in time due to the payment settlement conditions of the customer.
If you have any questions about refunds, please check with your credit card company.