Shopping Guide

Returns and exchanges

About returns and exchanges

Please note, that we cannot accept returns or exchanges in the following cases. 
・ more than 14 days have passed since delivery
・ goods that have been used
・ goods that are dirty or damaged
・ goods that have been processed (washing, etc.) by the customer
・ Hygiene products including underwear, socks and masks
・ Missing parts (buttons, accessoires etc.)
・ goods purchased at physical stores

・ If you wish to return or exchange the item, please be sure to contact customer service within 14 days after arrival.
・ Please note that if you return the goods without prior notice, we will not accept returns or exchanges.
・ When returning the product, please include the price tag and invoice and return the product as it is.
・ When returning the product, please keep the goods package (bag, box, etc.) in the state it was in when it was delivered, and then return the product after packing it so that the goods will not be soiled or damaged during the return process.

Return address
1-2 Izumino, Inzai City, Chiba Prefecture
Prologis Park Chiba New Town 5F 29 Bath
Yohji Yamamoto Inc.
To the person in charge of returns

About returns and exchange methods

If the delivered goods are defective, dirty or damaged, we will refund the applicable goods price & shipping fee.
 Please contact us Here

About refund

Please note, that it takes about 14 days from the confirmation of the arrival of the goods to the completion of refund procedure.

[A] When paying by credit card
If you purchased with a credit card, we will process the refund through the credit card company after the returned goods arrives. Please note, that the timing of refund depends on the credit card company. 
Depending on the credit card company, the refund may not be offset in time due to the payment settlement conditions of the customer.
If you have any questions about refunds, please check with your credit card company.